The assistant on this page, working for your business.
Atena answers questions on novieri.com at any hour — from our own published information, in English or Spanish — and hands the conversation to a person when it deserves one. The same assistant, grounded in your business instead of ours, is what we deploy on your site. Try her before you read any further: she's in the corner of this page.
What it does
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Answers from your own content
The knowledge base is compiled from the pages you publish and the documents you approve. When the answer isn't there, it says so instead of inventing one — no imagined prices, no services you don't offer.
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Says that it's an AI
It identifies itself as an automated assistant rather than impersonating someone on your team, and points to a real person the moment anyone asks for one.
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One language per conversation
English and Spanish, switching completely when the visitor switches — not a reply that starts in one language and finishes in the other.
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Turns questions into qualified leads
It asks one useful question at a time — what the business does, what is actually going wrong — and offers your booking link or inbox once it knows enough to be worth your time. No form standing between a visitor and an answer.
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Knows when to hand over
When it isn't sure, it says so and offers a person instead of guessing. Anything urgent goes straight to a human rather than being diagnosed in a chat window.
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Treats every message as untrusted
Visitor text is never followed as instructions: it won't adopt another persona, reveal how it was configured, or repeat confidential information back, however the request is phrased.
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Refuses secrets
If someone starts typing a password or a card number, it stops them and moves the conversation to a private channel.
The same assistant, on a client's site.
A conversation of the kind Atena has every day. Watch what she does when she does not know something: she says so and offers a person, instead of inventing an answer.
Assistant
online · replies in seconds
hey — are you a real person?
10:14 AMNo — I'm the assistant on this site, and I'm automated. I can answer questions about what the team does, and put you in front of a person whenever you'd rather.
10:14 AMok. what does managed IT cost for 25 people?
10:15 AMPublished ranges are **$99–115 per user, per month** for the essentials and **$139–160** with managed security and Microsoft 365 included — so for 25 people, roughly $2,500–4,000 a month depending on the tier. Where you land depends on devices, servers and how regulated your work is. The exact number arrives in a written proposal.
10:15 AMdo you have a SOC 2 report I can send my security team?
10:16 AMI don't want to guess at that one — it's the kind of question a founder should answer directly rather than me. Two ways forward: I can pass your question to them by email, or you can take a 30-minute slot on their calendar. Which do you prefer?
10:16 AMConversation summarized and sent to the team — company, need and contact captured.
Built like production software.
Claude runs behind serverless functions on your own domain, so no third-party chat platform sits between you and your visitors' conversations. The knowledge base is compiled from your approved content at build time, which keeps the assistant from drifting away from what you actually publish. Per-visitor rate limits and a daily ceiling keep the cost predictable, requests are accepted only from your own site, and every behaviour above is written into guardrails you approve before it goes live.
claude ·· serverless ·· rate limiting ·· en/es ·· hubspot
Each product is designed, built, and operated by the Novieri team — with the same enterprise practices as our services: security, monitoring, and continuous improvement. You're not buying software and getting left alone; you're buying a product with a team behind it.
next step
Want to see it running on your data?
Book a 30-minute demo and we'll show it applied to your case, no strings attached.
