Your WhatsApp answers, sells, and books. On its own.
Built for restaurants and hotels: an AI agent that genuinely converses — no button menus. It consults your menu or services, takes orders, manages reservations, answers questions from your own information, and hands the conversation to your team when needed.
What it does
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Real conversation, not buttons
It understands what customers write — or say: voice notes are transcribed automatically, because that's how customers actually message.
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Takes orders and reservations
Consults the menu or services, builds the order, books the reservation, and records it — real actions on your data, not just replies.
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Answers from your information
Prices, hours, policies, and availability come from your own knowledge base; what it doesn't know, it escalates.
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Human handoff
It detects when a person should step in and flags the conversation for your team, full history in view.
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Admin panel
Onboarding, bot content, and support metrics in a dedicated web panel: you control what the assistant knows and does.
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Bilingual and multi-location
Serves customers in Spanish and English and supports multiple brands or locations with strict data isolation between them.
A whole delivery order, start to finish.
Nobody at the restaurant types a word in the entire conversation. The assistant asks for data-handling consent before it stores anything, registers the customer, refuses to talk down a competitor, reads the location it is sent, builds the order, takes payment inside WhatsApp and sends the tracking link when the driver leaves.
Pizzería El Horno
online · replies instantly
Hi
2:08 PMHello. I'm the virtual assistant for Pizzería El Horno. To register you and save your delivery address I need your consent, under the data-handling policy. Do you agree?
2:08 PMYes, I agree
2:09 PMThank you. To register you I need your first name, last name and email. You can send them all in this one message. The email is optional.
2:09 PMCamila Restrepo, camila@example.com
2:09 PMYou're registered, Camila. What do you need today?
2:09 PMIs this place better than the one down the street?
2:09 PMI can't compare or give an opinion on other restaurants, but I'm happy to tell you anything about what we serve here at Pizzería El Horno. How can I help?
2:10 PMI'd like to place an order
2:10 PMWhere should we take it?
2:10 PMShare location
2:10 PMSend me your location from the WhatsApp clip (Location), or type the address if you prefer.
2:10 PMCra. 61b # 72-47, La Concepción Barranquilla, Atlántico
2:10 PMGot it. Delivery to Cra. 61b # 72-47, La Concepción is COP 8,000 and takes about 45 minutes. Should I save this address for next time?
2:10 PMYes, save it
2:10 PMBuild your order on the menu and I'll confirm it here when you send it. Taking it to: Cra. 61b # 72-47, La Concepción. Delivery: COP 8,000, arriving in about 45 minutes.
2:10 PMHere's your order: • 1 x Half eggplant / half American pepperoni (X-LARGE): COP 98,400 + Crust: Cheese — COP 28,700 • Delivery: COP 8,000 Total: COP 135,100 Shall I confirm it?
2:11 PMConfirm
2:11 PMHow would you like to pay?
2:11 PMPay now
2:11 PMYour order D28115F5 is placed. • Total: COP 135,100 (delivery COP 8,000 included) • Arriving in about 45 minutes at Cra. 61b # 72-47, La Concepción Payment is still pending: tap the button and we'll confirm here as soon as it lands.
2:11 PMWe received your payment. Order D28115F5 is confirmed and we're making it now.
2:12 PMTrack my order
2:12 PMYour Pizzería El Horno order is on its way! You can see where it is here: https://elhorno.novieritracking.co/s/5ePfeAv
2:13 PMA real product, in production.
One platform serving many businesses at once, with each one's data kept apart from the rest. The assistant answers from your own documents and finishes the task: books it, records it, tells someone. The separation between accounts has its own tests.
Meta Tech Provider — approved by Meta for the WhatsApp Business Platform. Your number runs on the official API under your own Meta account, and message templates go through Meta's own approval. Not a shared gateway, and not an unofficial reseller.
whatsapp api ·· claude ·· fastapi ·· postgresql · pgvector ·· redis ·· react
Each product is designed, built, and operated by the Novieri team — with the same enterprise practices as our services: security, monitoring, and continuous improvement. You're not buying software and getting left alone; you're buying a product with a team behind it.
next step
Want to see it running on your data?
Book a 30-minute demo and we'll show it applied to your case, no strings attached.
