AI-first IT services
Your outsourced technology team — with AI built in.
We run, secure and improve your company's technology while building AI solutions that eliminate repetitive work, streamline operations and help your team grow. Founder-led delivery in English and Spanish for companies across Colombia and the United States.
·· The compliance programs above were led by Novieri's founders in current and previous technology leadership roles.
Who do we help?
These are the operations we work with most. If yours looks like one of them, that page shows where we would start.
BPOs & contact centers
Seats, SLAs, and client audits — run by people who run a contact-center floor today.
See BPO solutions → ··PCI DSS & SOC 2 companies
Your customers are asking for compliance. We get you audit-ready, with evidence.
See compliance solutions → ··Hotels & restaurants
Every guest answered — WhatsApp, bookings, and orders handled around the clock.
See hospitality solutions → ··Schools & universities
Big device fleets, small IT teams, and no room for downtime on a school day.
See education solutions →What changes when we take over.
Less downtime
We monitor the systems, test the backups, and work problems in order of how urgent they are — before a small fault stops somebody from working.
Hours back, every week
Agents and automations take over the repetitive work — answering, capturing, scheduling, re-typing — so your team does the work only they can do.
Security you can show
Hardening, managed protection, and the evidence trail an auditor or enterprise customer asks for — PCI DSS and SOC 2 experience included.
One team instead of five vendors
IT, security, automation, and software under one roof and one standard, with the founders on the calls.
real results
A 10-person restaurant automated its WhatsApp — the owner reports 20% more sales.
Real client, anonymous by agreement. Read what was built, how it connects to their software, and what changed day to day.
One team that runs, secures, automates, and builds.
AI & automation
Agents and automations that take repetitive work off your team.
agents chatbots workflows Learn more → ··Managed IT
Your IT department, without having to build one.
helpdesk microsoft 365 backups Learn more → ··Cybersecurity & compliance
Real security, and a clear path to SOC 2 / PCI DSS.
hardening soc 2 pci dss Learn more → ··Custom software
Software built around the way your operation already works.
react fastapi node Learn more → ··IT consulting
Decide what to buy, what to fix, and what to leave alone.
decisions architecture cost Learn more →While you read this, our agents are answering.
This is the WhatsApp assistant we run for restaurants and hotels. It understands messages and voice notes, replies in seconds, creates the booking in your system, and hands the conversation to a person when the case calls for it.
See AI & automation →Marisquería La Bahía
online · replies instantly
Hi, do you have a table for 4 tonight at 8?
7:42 PMGood evening. Yes, we have a table for 4 at 8:00 PM — indoors or on the terrace, whichever you prefer.
7:42 PMvoice note“On the terrace, and a high chair if you have one”
Noted: terrace and a high chair. Confirming it now.
7:43 PMbooking created · #1284 · 4 guests · 8:00 PM · terrace
anything gluten-free?
7:44 PMYes. On today's menu: sea bass ceviche, grilled snapper, and coconut rice. I'll flag it to the kitchen so they know.
7:44 PMkitchen notified · gluten-free
A simple process, from diagnosis to continuous improvement.
Diagnosis
We understand your operation, your systems and your risks before putting a formal proposal in front of you.
Proposal
Concrete scope, defined deliverables, and a clear price. No fine print.
Implementation
We execute with dates and owners, and show you progress at every milestone.
Operation & continuous improvement
We monitor, maintain, and propose improvements every quarter. Technology doesn't stand still.
Novieri is the fusion of its two founders' surnames: technology led by a CTO with more than twelve years building and running production systems, and a commercial side that actually answers you.
Not sure where to start?
Answer ten questions about your operation and you read the diagnostic at the end: the level you're at, the risks we see, and what we'd do first — written for your case, not a template. It commits you to nothing.
3 minutes · PDF report · free
next step
Your company already needs a technology team. It doesn't need to hire one.
In 30 minutes we hear your case, tell you honestly whether we're a fit, and recommend a first step. No sales deck.
