The restaurant that stopped losing sales on WhatsApp.

Orders and reservations came in over WhatsApp, but replying depended on whoever could grab the phone between tables. When the restaurant got busy — exactly when the messages piled up — answers slowed down, and some customers simply stopped waiting. The owner knew sales were being lost in that gap.

The workaround was worse: on a team of ten, someone had to be watching WhatsApp all day. That's a full pair of hands tied to a phone — and it still didn't guarantee a fast answer at night or in the middle of a rush.

Novieri implemented its WhatsApp AI assistant — the same product we operate for restaurants and hotels — connected in real time to the restaurant's management software. The assistant holds a real conversation, answers from the restaurant's own information, and records orders and reservations directly in the system, not in a side chat someone has to copy over later.

It doesn't replace the team; it filters for it. When a conversation needs a person — a complaint, a special request, something it doesn't know — the assistant hands it over with the full history in view. The rest of the time, nobody has to be looking at the phone.