Your IT department, without having to build one.
Support that answers, computers kept current, Microsoft 365 accounts opened and closed when they should be, backups tested by restoring them, and a network built to keep interruptions down. We take responsibility for the day-to-day running of your technology, at a predictable monthly cost.
What we do
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Helpdesk
Remote support for your team, with agreed response times and follow-through on every case until it's closed.
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Microsoft 365
Email, Teams, SharePoint and licensing managed: creating and removing users, permissions, security settings, and licenses kept current.
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Networking & firewall
Design, installation, and management of your network and firewall (FortiGate), with secure VPN for remote work.
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Backups & continuity
Automatic backups of servers and critical machines. We test them by restoring files for real, so we know they work before the day you need them.
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Patching & maintenance
Operating system and application patches installed on time, before a known vulnerability becomes an incident.
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Proactive monitoring
Automated monitoring watches disks, services, and backups around the clock, with alerts handled within your plan's response times — many failures get fixed before anyone notices.
How it looks
Your fleet, live: the agent reports, the platform acts on its own where it can — cleanups, patches, reboots — and we only write to you when a decision is needed.
Packages
Every operation is different, so the price is set after we understand yours. These are the scopes we usually work in — start at the first and carry on, or come straight in at the one that fits.
Essential
Someone to call when something breaks, your Microsoft 365 looked after, and updates applied before they become a problem. A fixed price per person, per month.
Complete
Everything above, plus your network and firewall managed, backups that are actually tested, and a written plan for getting back up. For a business that cannot afford a day offline.
Advanced
Adds constant monitoring so we see problems before you do, your systems secured to a known standard, and a plan every quarter that you review with the founders.
Frequently asked questions
How fast do you respond? +
Every plan has response times agreed in writing by severity. A down workstation doesn't wait like a printer does; urgent issues get attention in minutes, not days.
We already have someone who helps when technology breaks. What changes with managed IT? +
Because your operation depends on that person being available, documenting things, and knowing security. We leave everything documented, monitored, and backed by a team — and we answer under a service agreement, not as a favor.
Do I have to replace my current equipment or licenses? +
Not up front. We start with a diagnostic of what you have; what works, stays. Investments are proposed with priority and budget, and you make the call.
Do you work with US-based teams? +
Yes — that's the point of being in Barranquilla: we operate on Eastern Time with native bilingual communication, at nearshore rates. Remote-first, with the same standards a US MSP would offer.
Can you come onsite? +
Yes. Day-to-day work is remote — that resolves things faster — and we schedule onsite visits when the job needs hands: cabling, installations, network changes.
Can you come onsite? +
Not today. In the United States the service is fully remote, and we say so rather than promise trucks we don't have. Support, Microsoft 365, security, monitoring and backups are all resolved remotely; when something needs physical hands we guide someone on your side through it step by step. If your operation depends on frequent onsite visits, we are not the right fit yet.
next step
Review the current state of your technology
A 30-minute call to understand your operation and tell you, frankly, whether we can help.
